Client Testimonials

Here are a few client testimonials about us and our work:

"[Offers] domestic and international calling..."
"I highly recommend the folks over at ComNet Marketing Group. Previously to taking this position, I was the Membership Marketing Manager at the American Association for the Advancement of Science, the largest general science society in the world with over 125,000 members. I hired ComNet 4 or 5 years ago and they consistently did a 5:1 ROI on revenue to cost for my renewal calling. I started with them doing domestic calling and then we even hired them to do international renewal calling for us. Over all those years, I had less than a dozen member service complaints, in other words the complaints only averaged 2 or 3 a year. In addition, I tested ComNet twice during that time and both times, they had much better results. I started at my current position six months ago and ComNet just started renewal calling for us here (we are on a calendar year expire here). I am having them do a call one month post expire and the ROI is right around 4:1. I highly recommend you give them a call at 877-581-2565 and if you have any questions about renewal telemarketing, feel free to give me a call."

Darryl Walter
Director of Membership Marketing and Conferences
The Wildlife Society

"Courteous, friendly, productive..."
"Gina Lorio, our CMN Coordinator, has forwarded your email to me, and I am happy to tell you about our experience with Comnet. We have found that we lose many telethon donors from year to year. To combat this, we began doing a pre-telethon phone-a-thon to call donors who made gifts to our telethon during the previous 2-3 years. We concentrated on those donors who had fulfilled previous commitments. We all have people who commit but, for whatever reason, don't deliver, and I am not interested in pursuing those.

Initially, we used volunteers with members of our staff overseeing their efforts each night. We encountered many problems with this approach: our staffers are busy and asking them to devote several nights each was taxing on them. We also had to feed and train volunteers each night. Volunteers are not always dependable; sometimes groups of people would fail to show up after saying they would. And, frankly, while all of our volunteers have good hearts and want to help our hospital, a fairly significant number were poor solicitors.

At first, I was reluctant to turn over this responsibility to ComNet. They operate out of Oregon and don't sound like people from Louisiana. I was concerned that they would not be able to answer questions about our hospital, and that they might exert too much pressure on my donors. After discussing my concerns with Bob King of ComNet, I decided to take a chance and let ComNet conduct a phone-a-thon for us.

They worked with me to develop a script that I was comfortable with. They assured me that they would cut-off the phone-a-thon effort when I felt our rate of return fell to an unproductive level. I sent my first list of donors to them and made sure that if was peppered with people I knew well--people who would give me the unvarnished truth about the ComNet callers. The response from my donors was that the ComNet callers kept on message and moved the conversation along to the ask in a timely manner. They were courteous and friendly ...and productive.

Each morning I got a report telling me who had made commitments (and how much) the night before, who had said no, and any comments made by our potential donors ('can't give because of spouse's illness' 'loves the hospital' 'wants to help cancer patients,' etc.) I found the comments invaluable--they gave me a 'read' on how our donors perceive the hospital. I also received a report that told me how many hours were worked by ComNet callers the previous night, how many calls were completed, the number of pledges, the total pledged for the evening, and the amount raised per hour. Since I knew the rate per hour I was paying for the callers, it was easy for me to decide when to cut-off the calling based on the return per hour.

I have used ComNet for pre-telethon phone-a-thons, but see no reason why they wouldn't be able to produce results with Lybunts. I have also used them to call previous donors to our end-of-year annual fund. They have produced good results, and I intend to use them in the future. If you have any questions, you may reach me via e-mail or call me at 504.896.9375. "

Roger Gorman
Director of Development
Children's Hospital New Orleans

"Set-up very smooth.."
"ATPE has retained ComNet since 2006 to assist with calling and re-enrolling our lapsed members each year that have not responded to our traditional renewal efforts. In addition to getting good results boosting retention and revenue, our experience with ComNet has been nothing but professional. Staff members are very easy to work with and make the process of getting set-up very smooth. Any question that I have had has been answered promptly and appropriately."

Amy White
Member Services Director
Association of Texas Professional Educators

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