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Testimonials |
“I am impressed by all your hard work and dedication on this campaign for us – it was an inaugural effort which asked you to do something that was not customary in your experience, and you pulled it off in impressive fashion. Approximately 2,600 Daily Meal Fund donors contribute between $55,000 - $60,000 per month, and increasing the number of those donors is important to the overall health of the agency – and the health of the 7,000 men, women, and children who rely on us for nutritious, life-giving food. I am really pleased with the results of this campaign. Congratulations!” “Our experience with ComNet has been nothing but professional. Staff members are very easy to work with and make the process of getting set-up very smooth. Any question that I have had has been answered promptly and appropriately.” “We used to have a Retention Day where all 13 Member Resources staff would make retention calls. About a year ago, we transferred this effort out-of-house to ComNet Marketing. This change, along with some internal initiatives, has helped our retention rate improve from a low of 74% to a little over 79% now. ComNet specializes in associations and I think that really helps. Their callers understand that it can't be a 'sales' approach.” “With more than 70,000 member households, our telemarketing program is essential to keeping our renewal rate healthy. We began testing our calling efforts with ComNet earlier this year, with terrific results. The percentage of credit card sales more than doubled that of our previous agency, and is more than paying for our calling costs. With the extra revenue that we're receiving through mail pledge fulfillment, we have surpassed our telemarketing revenue goals every month in our fiscal year so far. ComNet has offered terrific customer service and it's been easy to work with them on scripts, list segmenting, etc. We've had so much success with our monthly renewal calling that we've decided to have ComNet test a lapsed member effort next month.” “Our organization is very satisfied with the results and professionalism provided by COMNET Marketing. Our ROI has been consistent over the years since we started our relationship with COMNET. Kudos to all staff who are prompt, responsive, and very reliable. We hope to continue our work with this company since we value their superb customer service and the successful results with our conversions rates of renewals. The investment has proven beneficial year after year.” “After many months of discussion Winterthur embarked on its first ever telemarketing program, one aimed at our dropped member segment. Since this group had already received the full program of renewal mailings, we felt they would be a good “test” group to use. The results were extremely rewarding. In all we had 555 dropped members either pledge to rejoin or rejoin on the spot. These figures represent a 16% conversion rate! "We've been using ComNet for several years and have continually achieved positive results with our lapsed member calling campaigns. Last year we decided to call earlier in the year and found our renewals increased as well. I would highly recommend ComNet to any organization."
“I’ve compared ComNet to the others and am more than pleased with their positive, honest, straightforward approach. As a recipient of many telemarketing calls, I have yet to find anyone even close to ComNet. We couldn’t be happier.” “We have used Comnet for several years. They regularly call our lapsed members in the weeks after they are dropped, and we have been pleased with the results. They have also helped with other special projects, including surveying segments of members. We've valued Comnet's counsel on our projects, and have found them to be prompt, professional and responsive in all areas." "When we first started working with ComNet Marketing Group on a lapsed member program, the results far exceeded our expectations and goals. We had worked with other telemarketing firms in the past which resulted in low sales and very poor customer service causing our members to complain about the calls. Our experience with ComNet was so great that we incorporated them into our member renewal program on a monthly basis! ComNet is also a proactive partner -helping us to adjust our programs as necessary to provide the most cost-effective and informative results. I highly recommend using ComNet for all of your telemarketing needs!” "COMNET Marketing Group has been our telemarketing partner for the last several months. Not only have our response rates been quite good, but the folks at COMNET are easy to work with and are always eager to help". “As was the case with many associations in the current economic environment, our membership was declining and reached an all time low in February of 2003. We embarked on a multifaceted member recruitment program that for the first time used a telemarketer (COMNET). Since that time, we have had 11 consecutive months of growth with a net gain of 4000 new members. COMNET was directly responsible for at least 1000 of those new members. I believe what separates them from their competitors is the time they take to understand your organization, prepare an effective script and represent themselves to your prospective members in a professional and pertinent manner. Their progress reports are also very helpful for tracking of past performance and evaluating future programs. We plan to expand the use of COMNET with our organization in 2004 to include a program to increase attendance at our annual Summer meeting.” “Our successful relationship with ComNet extends five years now, and we continue to see the benefits. In addition to calling lapsed members, we have used a variety of their services, including attending some very informative webinars. One thing that has always impressed us is there strict observance in producing a return for our investment and their flexibility in changing their program to provide us with the best possible results. In a recent example, our membership retention rates had dropped and ComNet, on seeing this, suggested moving to an “alternate day“ calling schedule. Since implementing this new schedule, we are very pleased to report that our retention rates have increased by about 8 to 10%.” "When you have a small fundraising team, deputizing ComNet Marketing Group by hiring them to make calls for you is an efficient and effective use of your limited resources. Our constituents have repeatedly expressed that they were pleased with the calls they received and they responded by generously making gifts. Hire ComNet, and you will expand your base of financial supporters as we did!" "I associate outstanding customer service with Comnet. I can trust that Comnet will give good customer service to our members: the phone call is friendly and is not a hard-sell at all. It's rare that I receive a telemarketing complaint from a member and when I do, it's usually about them not wanting to be telemarketed, not about the content of the phone call or anything on Comnet's part. When I approach Comnet with a member's complaint, they take it seriously and help me resolve it. I've worked with a few telemarketing companies who give the telemarketing industry a bad name. Comnet is a refreshing change and gives me full confidence that telemarketing can and should be an important fund raising and customer service tool. " "Karen here is the group I told you about for telemarketing. They'll do a test for you at no cost. I'm having great success on my campaigns. Credit card each day is more than the cost of the calls. All the invoicing that is done is "gravy" in the bank! Give them a call."
"I highly recommend the folks over at ComNet Marketing Group. Previously to taking this position, I was the Membership Marketing Manager at the American Association for the Advancement of Science, the largest general science society in the world with over 125,000 members. I hired ComNet 4 or 5 years ago and they consistently did a 5:1 ROI on revenue to cost for my renewal calling. I started with them doing domestic calling and then we even hired them to do international renewal calling for us. Over all those years, I had less than a dozen member service complaints, in other words the complaints only averaged 2 or 3 a year. In addition, I tested ComNet twice during that time and both times, they had much better results. I started at my current position six months ago and ComNet just started renewal calling for us here (we are on a calendar year expire here). I am having them do a call one month post expire and the ROI is right around 4:1. I highly recommend you give them a call at 877-581-2565 and if you have any questions about renewal telemarketing, feel free to give me a call." “Gina Lorio, our CMN Coordinator, has forwarded your email to me, and I am happy to tell you about our experience with Comnet. We have found that we lose many telethon donors from year to year. To combat this, we began doing a pre-telethon phone-a-thon to call donors who made gifts to our telethon during the previous 2-3 years. We concentrated on those donors who had fulfilled previous commitments. We all have people who commit but, for whatever reason, don't deliver, and I am not interested in pursuing those. “ATPE has retained ComNet since 2006 to assist with calling and re-enrolling our lapsed members each year that have not responded to our traditional renewal efforts. In addition to getting good results boosting retention and revenue, our experience with ComNet has been nothing but professional. Staff members are very easy to work with and make the process of getting set-up very smooth. Any question that I have had has been answered promptly and appropriately”. Amy White
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“We are very pleased with the outcomes ComNet has helped us to achieve in our annual fund campaign. Everyone is easy to work with and committed making sure we are satisfied with our results. They have also helped to implement our monthly giving program to our telefund donors with great success.”
"We have been utilizing ComNet Marketing Group's services for years for various membership related programs -from lapsed member to CRM surveys to acquisition programs. Since switching to ComNet for our telemarketing programs, we have found that our ROI has increased dramatically and goals are exceeded. ComNet has become a real hands-on partner working with us to adjust our programs as necessary to provide the most cost-effective and informative results. Definitely worth the investment! 
“We first used ComNet to pilot a calling program to remind certified individuals of their impending recertification date. I was immediately impressed with the quality and professional demeanor of ComNet’s callers. But the most impressive thing was the high conversion rate they received. A significant percentage of those that were called said they would recertify by their due date…and did! In addition, we received positive feedback from our certificants about their experience on the ComNet calls. As a result, we’ve expanded the program and it is an integral part of our recertification marketing strategy. “