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 Vendor
must have considerable experience with similar non-profit organiations- Vendor must supply, at a minimum, eight references from these
other organizations
- Vendor must be willing to give details of programs that didn’t
work
- Vendor must provide reports on daily, bi-weekly and life-of-program
basis
- Vendor must notify client immediately of problems associated
with calls
- Vendor must offer full service capabilities to assist the
client in any membership/fundraising activity
- Contracts should never be based on a payment-by-percentage
of dollars raised
- Contracts should be open-ended and not lock the client into
a length of time or commit the client to spending a specific
amount of money
- Contracts should be cancelable at any time
- Contracts should guarantee the client against loss
- Contract should not contain clauses restricting client’s
freedom of choice, stopping a program at the client’s
discretion or bringing in a new vendor to test with the current
vendor
- Contracts should be simple and straightforward with no hidden
clauses or charges
- Contract payment terms should conform to client’s normal
payment policy
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